Question 1

What file formats do you support?

Accepted Answer

We export models in industry-standard formats including OBJ, FBX, and GLB. You can use these files in any 3D software, game engine, or web application.

Question 2

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll continue to have access to your plan features until the end of your current billing period.

Question 3

Do you offer educational discounts?

Accepted Answer

We offer special pricing for educational institutions and students. Please contact us to learn more about academic licensing.

Question 4

What kind of support do you provide?

Accepted Answer

All plans include support through our contact form and knowledge base. Pro and Enterprise plans include priority email support, with Enterprise customers receiving dedicated account management.

Question 5

What counts as a 'generation' or 'edit' in regards to pricing?

Accepted Answer

A generation or edit is any usage of our cloud processing service. Every action in the app that makes use of it is clearly marked as such. All other tooling (e.g. mesh simplification, general model transformation, uploading and composing models) does not count towards this.

Question 6

Can I switch between plans?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your dashboard. Changes will take effect at the start of your next billing cycle.

Question 7

What happens if I cancel my Pro subscription?

Accepted Answer

If you cancel your Pro subscription, you will retain access to all Pro features until the end of your current billing period. After that, your account will revert to the Free Trial plan.

Question 8

What kind of payment methods do you accept?

Accepted Answer

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments via Stripe.

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